Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is confirmed, you will receive a confirmation message/email.

2. Shipping Time

Estimated delivery time depends on your location:

  • Local Orders: 3–5 business days

  • Nationwide Orders: 5–7 business days

  • International Orders: 7–15 business days

Please note that delivery times may vary due to unforeseen circumstances.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location

  • Free shipping may be offered on selected products or promotions

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this to track your order status.

5. Delays

While we aim to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier service issues

  • High order volume

We appreciate your patience in such situations.

6. Incorrect Address

Please ensure your shipping address is correct.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Failed Delivery Attempts

If delivery fails due to unavailability or incorrect details:

  • The courier may attempt re-delivery

  • Additional charges may apply

8. Damaged or Lost Packages

If your order arrives damaged or is lost during shipping:

  • Contact us within 48 hours of delivery

  • Provide photos (if damaged) for quick resolution

9. International Shipping (If Applicable)

  • Customers are responsible for any customs duties or taxes

  • Delivery times may vary depending on customs clearance